1295 Privacy Policy — Protection of Users' Personal Information
This Privacy Policy explains how 1295 collects, uses, stores, and protects the personal information of users who register and use our platform. We are committed to keeping your privacy protected at all times.
Effective date: January 2026. This policy may be updated from time to time — please check this page periodically.
What information does 1295 collect from users?
When you register and use the 1295 platform, we collect the following categories of information:
Account and identity information
- Full name, date of birth, and email address provided at registration.
- Mobile phone number for two-factor identity verification.
- Account security information, such as security questions (if enabled).
Payment and transaction information
- Details of local Malaysian payment methods used for deposits and withdrawals in Malaysian Ringgit (MYR).
- Transaction records including amounts, dates, and payment status.
- This information is retained to meet identity verification and financial compliance requirements.
Device and usage information
- Device type, operating system, browser type, and application version in use.
- IP address, general IP-based location, and login session records.
- In-platform interaction data, such as pages visited, time spent, and in-platform searches.
How is your personal information used?
Account information is used to verify your identity, process deposits and withdrawals in MYR, send important account-related notifications, and deliver a personalised and relevant platform experience for every 1295 user.
Device and session data is used to detect suspicious activity, prevent unauthorised access, and protect user accounts from security threats — including monitoring for unusual login patterns.
Usage data helps the 1295 team understand how users interact with the platform, identify areas for improvement, and ensure a smooth mobile experience for users in Malaysia.
Your email address and phone number may be used to send promotional content, platform updates, and important notifications. You can opt out of marketing communications at any time through your account settings.
How does 1295 use cookies and tracking technologies?
The 1295 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of cookies used
- Session cookies: Keeps you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Remembering your language settings and display preferences to streamline your experience on future visits.
- Analytics cookies: Collecting anonymised usage data to help us understand usage patterns and improve the platform.
You can manage or restrict cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the 1295 platform.
Data security and third-party sharing
Data storage and security
All personal information of 1295 users is stored on servers protected with industry-standard encryption. Access to personal data is restricted to authorised personnel only, and all access is logged for audit purposes.
Payment information in MYR is processed through payment service providers that employ high-grade security protocols. 1295 does not store full card numbers or sensitive payment details directly in our systems.
While we take reasonable security measures, no system can be guaranteed 100% secure. We encourage users to use strong passwords and not share their login credentials with others.
Sharing information with third parties
1295 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. However, we may share information in the following limited circumstances:
- Service providers: Parties that assist with platform operations, such as payment providers and analytics services, subject to strict confidentiality agreements.
- Legal requirements: When required by Malaysian law or directed by a legitimate enforcement agency.
- Rights protection: To protect the rights, property, or safety of 1295, our users, or the general public.
Your rights regarding personal data
As a 1295 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal record-keeping obligations.
To exercise any of the above rights, contact the 1295 support team at [email protected] or through the FAQ. We will process your request within a reasonable timeframe in accordance with applicable law.
Policy updates and how to contact us
Changes to this Privacy Policy
1295 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or how we operate. Users will be notified of any material changes via an in-platform notice or email before those changes take effect. The "effective date" at the top of this page will be updated whenever changes are made.
Continued use of the 1295 platform following any changes to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically.
How to contact us for privacy enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team at [email protected]. You can also find answers to common questions in our FAQ us.
Have questions about your account's privacy?
The 1295 support team is here to help. Reach us by email or check our FAQ for more information on how we protect the personal data of Malaysian users.